Your Account

UPDATE YOUR ACCOUNT INFORMATION

The District strives to keep account contact information current.  If something has changed, please contact us at (573) 449-0324 between 8:00 a.m. and 4:30 p.m. Monday -Friday or email us at [email protected]

 

NEW WATER SERVICE

New service applicants should complete both the Application for Water Service and Water Users Agreement documents.

Completed documents and photo identification must be submitted in person at the Water District’s office during normal business hours to complete the sign up for new service. If your business or group is tax exempt, you must provide a copy of your Exemption Certificate at the time of application.

Please read the Welcome Letter for important information regarding your water district.  If this is a new meter installation, the Guidelines for New Meter Installations, provides important information to assist you in site preparation and scheduling to avoid unnecessary delays.

CANCELLING WATER SERVICE

In order to discontinue water service, you must fill out the Service Disconnection Request form and return it to the billing office, call a Customer Service Representative at (573) 449-0324 or come to our office, located at 1500 N. 7th St, Columbia, Mo 65201. The Service Disconnection Request can be mailed to our office, faxed to (573) 442-9222, emailed to [email protected] or brought by the office during regular business hours.

You can reach the Water District by phone at (573) 449-0324 or toll free at (888) 426-9426 during regular business hours. In case of a water emergency after hours you can call (573) 449-0324 and press “1” to be connected to our answering service.

PAY YOUR BILL

Monthly bills for water service are mailed on the first working day of each month.  Payment for the monthly bill is due on or by the 15th, or the next business day if the 15th is on a weekend or federal holiday.  Payments received in our office after the due date will be assessed a late payment penalty equal to ten percent (10%) of the billed amount. Your water meter is read monthly by District meter reading staff.

In order to assure proper credit to your account when making payment, please detach and enclose the portion of your billing statement that includes the bar code.  The remaining portion of the bill with information including service dates, usage and billed amount should be retained for your records.  Payments may be made in the form of cash, check, money order or MasterCard or Visa and are accepted during business hours in the lobby or at our convenient drive through window.  After hours payment may be made in the night deposit in the drive through.  Envelopes are provided for your convenience. You may also pay online at www.consolidatedwater.com using a check, MasterCard or Visa.